Refund policy

Our 60-Day Results Guarantee

We're confident that when you support your body's natural intelligence with FemLabs, you'll feel the difference. Try our formulations for 60 days and experience the shift in cellular vitality and sustained energy.

If within 60 days you're not experiencing the transformation you expected, we'll make it right with a full refund.

Requesting a Refund

If FemLabs doesn't meet your expectations within 60 days of delivery:

Contact support@femlabs.com with your order number
Let us know what you experienced (helps us serve you better)
Receive your refund within 5-7 business days

We may ask about your experience to understand how we can improve, but your satisfaction is our priority.

What's Covered

60-Day Satisfaction Guarantee:

✓ All first-time purchases
✓ Your first subscription order
✓ Bundle and system purchases
✓ Promotional items (excluding clearly marked "Final Sale")

Subscriptions After First Order:

Subsequent deliveries support your ongoing wellness journey
Pause, skip, or cancel anytime before next billing cycle
Modify delivery frequency (30, 60, or 90 days)

Defective or Wrong Products

Damaged, defective, or wrong items? Contact us immediately.

We'll ship the replacement within 1-2 business days at no cost, with a prepaid return label for the defective item. Your correct order ships before we receive the return—no waiting.

Refund Processing

Timeline:

Refund processed: 24-48 hours
Funds in your account: 5-7 business days (varies by bank)

Method: Original payment method (credit card, PayPal, bank transfer)

Shipping costs refunded when:

Products were defective/damaged
We shipped wrong items
Product quality issue confirmed within 14 days

Not Eligible for Refund

Requests after 60 days from delivery
Products from unauthorized sellers
Subscription deliveries beyond first order (manage via account settings)
Opened products without valid quality concern

Note: For refund requests, we may require return of unused portion to process your refund.

Contact Us

Email: contact@femlabsholistic.com
Response Time: 24-48 hours (Mon-Fri, 9 AM - 5 PM CET)

Contact us before returning items for a return adress.

Our Promise

FemLabs is formulated to support your body's innate intelligence. We stand behind the quality and efficacy of our formulations, which is why we offer this satisfaction guarantee.

Our goal is your transformation, not transactions. If we don't deliver on that promise, we'll make it right.

This policy complies with: