Shipping policy

Our Commitment to Your Wellness Journey

At FemLabs, we believe your longevity journey should begin the moment you decide to invest in your cellular health. That's why we've crafted a shipping experience that matches the premium quality of our formulations.

Shipping Information

Processing Time

All orders are carefully prepared and shipped within 1-2 business days of order confirmation. You'll receive a tracking number via email as soon as your package leaves our fulfillment center.

Delivery Times

United Kingdom

Standard Shipping: 5-8 business days
Express Shipping: 1-3 business days

European Union

Standard Shipping: 6-10 business days
Express Shipping: 2-4 business days

Asia:

Standard Shipping: 6-10 business days
Express Shipping: 2-4 business days

International

Standard Shipping: 7-14 business days
Express Shipping: 4-7 business days

All delivery times are estimates and may vary during peak periods or due to circumstances beyond our control.

Shipping Costs

Free Standard Shipping on all orders over £70.

For orders under £70:

Worldwide: £5.95

Express Shipping (When available):

Worldwide: £9.95

Order Tracking

Once your order ships, you'll receive:

Immediate email confirmation with your tracking number
Real-time tracking updates so you know exactly when to expect your intelligent longevity support
SMS notifications (optional) for delivery updates

Track your order at any time via your FemLabs account or through the tracking link in your shipping confirmation email.

Damaged or Lost Packages

We partner with premium carriers to ensure your supplements arrive in perfect condition. However, if something goes wrong:

Damaged in Transit? Contact us within 48 hours of delivery with photos of the damage. We'll send a replacement immediately at no cost to you.

Lost Package? If tracking shows your package as lost or missing, contact us and we'll investigate immediately. We'll either locate your package or send a replacement within 1-2 business days.

Wrong Items Received? Contact us within 7 days and we'll arrange for the correct items to be shipped to you immediately.

International Orders

Customs & Import Duties

Since we have various warehouses it may happen that your order will be shipped out from another continent, in this case customs duties, taxes, and import fees may apply and are the responsibility of the customer. These charges are determined by your country's customs authority and are collected upon delivery.

FemLabs has no control over these charges and cannot predict what they may be. We recommend checking with your local customs office for more information.

International Shipping Restrictions

Some countries have restrictions on importing supplements. It is the customer's responsibility to ensure that products can be legally imported to their country before placing an order.